Home Care Cheshire East

Our clients range from young adults with disabilities ready to be independent, to older people needing help to continue living in the homes they love.

It’s completely up to you to decide when you want us to come and how long you need us for. For many people, short daily visits are the answer. For others, a longer session once or twice a week might be the best option. Night stays offer reassurance to families and individuals, whilst live-in care provides complete support and an alternative to residential care even for those with greater care needs.

Our local care teams provide home care visits across Cheshire East, offering consistent support that fits around everyday life and family routines.

What happens during a home care visit

What happens during your visits will depend on what’s in your personal Care Plan. Care Plans outline what we agree with you about what you want help with. You get a copy of the plan, as does every carer who works with you. We review the plans regularly, and you can ask for changes at any time.

Tracking what we do

At every visit, carers note down in the plan when they came and what they did, and you sign to confirm the details are correct. Our senior staff check these logs regularly. We ask you to let us know straightaway about any concerns so we can address them and make any changes necessary to improve your care experience.

Well-trained carers

Aceso carers all go through our carefully-designed 12 week training programme. The programme includes 19 modules, covering topics such as privacy and dignity; fluids and nutrition, and infection prevention and control. With our support, all new carers then work for professional care qualifications (if they do not already have them). On top of this, we provide ongoing professional development for staff, with regular training sessions on specialist topics.

Consistent care teams

Depending on how much care you need and the type of support you are looking for, you’ll have either a main carer or a small team of regular carers. We keep care teams as consistent as possible, so you can get to know and trust everyone who visits. When we need to bring in a different carer, we will introduce them beforehand wherever possible. If your normal carer is not able to attend at short notice, we will always phone to let you know who to expect instead.